[NIFL-AALPD:1280] Getting Participants Feedback

From: David Rosen (djrosen@comcast.net)
Date: Wed Mar 31 2004 - 13:53:53 EST


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From: David Rosen <djrosen@comcast.net>
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Subject: [NIFL-AALPD:1280] Getting Participants Feedback 
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Heide and others,

The problem for a presenter of getting feedback (information from the 
audience which allows you to know whether you are hitting the mark or 
not) is, as Heide pointed out, not limited to the online medium.  I 
have been a speaker and performer (in a musical group, outdoors, at the 
Hatch Shell on the Esplanade in Boston) where the audience was seated 
so far away, and sitting in the dark,  that I could not get tell if 
they were awake or even there.  It usually isn't as big a problem 
face-to-face as it can be online. But it can be a big problem 
face-to-face, and  I have talked with online PD course facilitators who 
say they get more feedback, much deeper and more personal feedback, 
from students online than in face-to-face classes.

Recently I gave a keynote address to several hundred people at a 
conference.  It was in a university chapel auditorium:  very beautiful 
but also quite formal.  I was on a stage behind a podium, very removed 
from those I wanted to dialogue with.  And I didn't have as much time 
as I needed.   I anticipated this problem and came prepared with 
hundreds of mini-questionnaires on purple slips of paper.  These were 
passed out for me at the beginning, and people were asked to list 5 top 
trends in our society and 5 top trends in adult literacy from their 
perspective.  They passed these (purple) slips to the end of the row 
where I had asked that they be tabulated. (Yellow) row tabulations were 
passed up to a gracious graduate student who had agreed to tabulate the 
yellow tabulations while I presented. When he was done I was given the 
feedback, and I read the results back to those assembled.  Then we had 
a short discussion about what they and I saw as trends. (There was, of 
course, some overlap.)  This worked for me as a presenter, giving me 
useful feedback for our discussion.  And I think it worked for those in 
the audience in several ways: 1) it helped them focus on the topic - - 
trends in adult literacy - - by thinking about it from their 
perspective first, then listening to mine in the context of what they 
had been thinking about:  how does this guy reinforce my thinking or 
challenge it? 2) it gave them something to do while latecomers were 
straggling in; and 3) it was amazing to all of us that we could get 
nearly 100% participation in a large group and get it boiled down so 
quickly.  Maybe some of you also do this in your face-to-face staff 
development classes and workshops.

So, what's the online distance learning equivalent of the face-to-face 
mini-survey?

One thing I am planning to try, using Blackboard, is asking online 
participants to do a short survey.  I will ask them to rate each of the 
course objectives in terms of their expertise -- from "don't know 
anything about this" to "am an expert at this."  Then I will post the 
(automatically tabulated) results so everyone can see where the class 
is on each objective -- not individuals, but the group.  This gives us 
all an idea of what we may need to spend more time on, and what's 
pretty much in everybody's grasp already.

I am looking for other ideas like this that are quick and easy ways for 
online participants to give facilitators feedback.. Have you seen or 
tried something that will give the online facilitator this kind of 
feedback and also possibly the participants, too?

David J. Rosen
djrosen@comcast.net


On Wednesday, March 31, 2004, at 12:59 PM, Heide Wrigley wrote:

>
> Hi, Jackie and thanks for encouraging all of us to share our experience
> with on-line conferences and e-learning.
>
>  I'd like to offer a few thoughts on my own experience and would love 
> to
> hear from others. I've given several distance learning workshops 
> through
> a state-wide system in Texas (thank you Stan Ashlock and Texas State
> University at San Marcos). I've also lead an on-line conference lasting
> several weeks on Youth Literacy through Literacy, B.C. in Canada (we'll
> do another one in the summer). And, I've been a "guest speaker" for a
> couple of on-line discussions on special topics, such as ESL 
> assessment,
> on these here list serves.
>
> Yet I fret and worry ....
>
> I used to teach large ESL/EFL classes and enjoy doing PD workshops but
> found the distance part a bit challenging and somewhat intimidating.
> Talking into a TV camera in a studio means not being able to see the
> faces and gauge the reactions of the audience. So my usual shtick,
> including some killer lines that I borrowed (ok stole) from Janet
> Isserlis, didn't seem appropriate for the electronic medium. (If you
> tell a joke and you can't tell if anyone is laughing, is it still a
> joke?)
>
> Not being able to see people's faces made me wonder if I was hitting 
> the
> right notes - did I sound too glib or too arrogant? Did I sound too
> sarcastic or too irreverent vis a vis our funders? It's easy to throw
> off a line that could be considered mildly amusing at the time you are
> typing it but may appear offensive once it appears on the world wide
> web- so the medium can be a bit constraining.
>
> QUESTION:  What have been the experiences of others in that respect?
> Have you been turned off on these conferences because of tone (because
> the facilitator or guest speaker was either way too earnest or didn't
> seem to take things seriously enough?) Or perhaps (s)he was just a tad
> too preachy?
>
> When doing on-line conferences, I love hearing about the ideas of 
> others
> who share strategies and resources.  But I keep worrying about the ones
> who had signed on but don't talk or who only say something once and 
> then
> disappeare from the discussion. Were they bored? Overwhelmed with work
> and kids and contemplating the future of the world? Or perhaps they
> ditched us for some other more entertaining conference somewhere else.
> May-be we raise expectations with our advertisements and folks end up
> feeling under whelmed because they had been expecting more?
>
> When working face to face, I generally work very hard to keep everyone
> involved, so I wonder if there is some trick I'm missing if only 30% of
> the official group participates. What's your take on these things?
>
> One more question, if there are some problems with the technology
> initially, do most people just leave in disgust never to return or do
> they work it through and are then quiet for other reasons?
>
> Cheers
>
> Heide Wrigley
> (somewhere over the North Pole as I write this)
>
>
>
>
>
> ********************************************
>



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