April's Guest Discussion Leader

From: Helen Osborne (Helen@healthliteracy.com)
Date: Fri Mar 30 2001 - 10:23:43 EST


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From: "Helen Osborne" <Helen@healthliteracy.com>
To: "NIFL-Health" <NIFL-HEALTH@literacy.nifl.gov>
Subject: April's Guest Discussion Leader
Date: Fri, 30 Mar 2001 10:23:43 -0500
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It is a pleasure to introduce Mark Hochhauser, Ph.D., as a guest discussion
leader on NIFL-Health from April 1 - 7, 2001. Mark is an active participant
on our list, and has graciously agreed to lead us in a discussion about the
organizational side of literacy and readability.

I asked Mark to tell us a little about his background in health literacy.
Many years ago, Mark was an Education Director in a psychiatric/chemical
dependency. He worked closely with the Rehabilitation Director and found
many patients with learning disabilities having a hard time understanding
their reading assignments in the drug treatment program. Some patients had
been told for most of their lives that they were "dumb" or "stupid"--so they
left the hospital against medical advice rather than go through that
embarrassment again when other patients saw their reading problems, or the
difficulties they had in oral presentations before the group.

Mark and the Rehabilitation Director did some readability statistics on the
reading materials, and pointed out to program staff that some patients might
not be able to read or understand the materials they were given as part of
their treatment. They suggested that the staff adjust the reading
assignments to take into account the gap between the reading level of the
materials and the reading abilities of the patients. The staff refused.

Mark realizes that literacy and readability are not just patient issues, but
organizational issues as well. His questions to NIFL-Health are:
* What organizational barriers have you faced when you try to make documents
more readable?
* If you've been able to overcome those barriers, what suggestions do you
have for other members of this group who might be struggling within their
organizations?
* If you haven't been able to overcome these barriers, what do you need for
your organization to change?

As before when we have had guest discussion leaders, please keep these
basics in mind:
* In order to promote active discussion, you are encouraged to post messages
to NIFL-Health rather than just to Mark. This is one instance when hitting
"reply" is a good idea.
* Feel free to contact me directly at helen@healthliteracy.com with ideas
and concerns you'd rather not share with all 500+ subscribers.

Please join me in welcoming Mark,
Helen

Helen Osborne, MEd., OTR/L
Co-moderator, NIFL-Health
Author of "Overcoming Communication Barriers in Patient Education"
Phone: 508-653-1199 * Fax: 508-650-9492
mailto:Helen@healthliteracy.com
http://www.healthliteracy.com



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