Re: [NIFL-HEALTH:3286] Ideas for a Health Information Center

From: Kantz Beth (mekantz@yahoo.com)
Date: Fri Aug 17 2001 - 20:12:20 EDT


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From: Kantz Beth <mekantz@yahoo.com>
Subject: Re: [NIFL-HEALTH:3286] Ideas for a Health Information Center
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Deborah - I am a relatively new member of the list and
first want to let you know how much I benefit from the
insights shared by list members. 

Until last year I was director of a hospital-based
health education center that encompassed one-on-one
and group teaching, a consumer health library, and an
extensive materials development program. Our staff
included nurses, a librarian, and admin staff. I think
the idea of including a literacy practitioner on staff
is intriguing and would be of great benefit. A few
thoughts based on our experience that might be helpful
--

* We found it very helpful to include both RNs and
non-RNs on staff. The RNs bring invaluable knowledge
and skill to what is in many respects a patient care
area, the non-clinicians bring a perspective and
expertise from which the RNs (and the center's users)
benefit. 

* You may want to re-consider whether you need both
staff full-time. Professionals can accomplish a great
deal part-time. Also, by hiring either the nurse or
literacy practitioner part-time your dollars will be
stretched and you may be able to include other staff
as well. (That said, you do need to have one person
who is consistently present and responsible for the
day-to-day flow and operations.)

* We utilized volunteers for some of our reception and
library functions. Although the volunteers needed
close supervision and a fair bit of training at the
start, they were a loyal group and a number of them
became quite skilled. They, too, are another way to
stretch tight dollars.

* Because you'll have few employees in the center, it
is important that they be creative, flexible, and open
to taking on multiple roles! One of the more
challenging roles is as marketer/promoter...once the
center opens, staff in the hospital and patients
themselves need to be constantly informed/reminded of
the center's services -- this takes creativity and
persistence.

* Salaries for nurses vary widely by geographic
location. Boston rates are probably higher than what
you'll find in your area. Your HR dept can be a big
help in anticipating salary requirements.

Hope this helps. If you're interested in more details,
colleagues and I published an article in 1998 in the
Journal of Nursing Administration (JONA, vol 28, no.
2) about our start-up experience that might be
helpful. Good luck -- I hope it is approved and funded
-- starting it will be great fun!

Beth Kantz
Corrigan/Kantz Consulting
bkantz@corrigankantz.com

--- Dwyoho@aol.com wrote:
> Dear Friends,  I'm engaged in a process that may be
> of interest to the 
> discussion group and would greatly appreciate any
> and all input.
> 
> For several months, I have been working with the
> community outreach 
> department of our county hospital to find money to
> establish a health 
> information/education program staffed by a clinician
> AND a literacy 
> practitioner, both full-time, and located in a
> primary care facility.  I have 
> just been invited to submit a one-page vision
> statement  and a tentative 
> budget, with the encouragement that the project may
> be written into the 
> hospital budget, FY 2001-2002.  I want to keep the
> first year's cost at under 
> $100,000, including the two full-time salaries.  The
> objective is direct 
> service, i.e. classes and one-on-one instruction of
> patients.  In addition, 
> the program would deliver technical assistance to
> literacy and health 
> specialists in the area of plain language and
> communications with low 
> literacy populations.  I need to know specifically
> what would be the general 
> salary range for a nurse practitioner and/or
> physician's assistant in your 
> area?  I would also appreciate any sharing of
> things that come to mind as you think about the
> challenges and opportunities 
> that such a project might present.  Some of you are
> already operating 
> programs along this line.  As you share from your
> experience, the rest of us 
> can learn.  Others may be curious and have
> questions.  Please post them.
> 
> I know this request is general, but we are wide-open
> here, and I hope your 
> comments may spark some dreaming and scheming that
> could well be translated, 
> and soon, into direct help for people in need.  
> 
> Thanks, everyone.
> 
> Deborah W. Yoho
> Co-moderator, NIFL Health Literacy Discussion Group
> Chief Executive Officer
> Greater Columbia Literacy Council
> 921 Woodrow Street  
> Columbia, SC  29205
> 803/765-2555   dwyoho@aol.com
> 


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