Return-Path: <nifl-health@literacy.nifl.gov> Received: from literacy (localhost [127.0.0.1]) by literacy.nifl.gov (8.10.2/8.10.2) with SMTP id fAFJZm006566; Thu, 15 Nov 2001 14:35:48 -0500 (EST) Date: Thu, 15 Nov 2001 14:35:48 -0500 (EST) Message-Id: <862CC85301F4CA42A06FB4F42F1A0CC30A62A4@eber2p01.corp.vha.ad> Errors-To: listowner@literacy.nifl.gov Reply-To: nifl-health@literacy.nifl.gov Originator: nifl-health@literacy.nifl.gov Sender: nifl-health@literacy.nifl.gov Precedence: bulk From: "Bieber, Linda" <LBIEBER@vha.com> To: Multiple recipients of list <nifl-health@literacy.nifl.gov> Subject: [NIFL-HEALTH:3450] RE: Easy to Read survey formats X-Listprocessor-Version: 6.0c -- ListProcessor by Anastasios Kotsikonas Content-Transfer-Encoding: 8bit Content-Type: text/plain; Status: O Content-Length: 6496 Lines: 186 I recently purchased a guide on development of customer service surveys that provides guidelines for design of the questionnaire, suggestions on conducting a survey, and provides several examples. While it was not specific to the survey I was conducted it did provide general advice. The book is called "Guide to Customer Surveys" published by The Customer Service Group, 215 Park Avenue South, Suite 1301, New York, New York 10003. Phone number (212)228-0246. Linda Bieber Risk Manager VHA Insurance Services 200 Berwyn Park Suite 202 Berwyn, Pennsylvania 19312 phone 610-296-2558 fax 610-296-9404 email lbieber@vha.com -----Original Message----- From: Frohmberg, Eric [mailto:Eric.Frohmberg@state.me.us] Sent: Thursday, November 15, 2001 2:11 PM To: Multiple recipients of list Subject: [NIFL-HEALTH:3449] Easy to Read survey formats This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. ------_=_NextPart_000_01C16E07.9B4E2220 Content-Type: text/plain; charset="iso-8859-1" Dear list, I have an interesting question (or at least I find it interesting) ... we are doing a mail survey (to gather info on consumption habits relative to contaminated game) - and I was wondering if anyone has any opinions about easy to read survey design. Beyond the basic principles of designing any material to be easy to read, and doing some focus testing/key informant questioning, I'm wondering if there is anything peculiar to surveys that I should think about for easy to read survey design. Specifically, for example, there seem to be sort of two philosophies re: directing readers to the appropriate questions. One style is the text "if no, then skip to question 8" method for directing respondents. The other style uses arrows - where if you circle "no" you follow the arrow next to "no" to question 8. My gut reaction (I'm not a health lit person, so take my gut reaction with a grain of salt) is that the arrows end up being confusing (too easy to end up with what looks like a plate of spaghetti). Any comments on this issue or others would be greatly appreciated. Also, I sort of scan the list, so if this has been discussed recently, please accept my apologies for not catching it. Many thanks -Eric Eric Frohmberg, Toxicologist Environmental Toxicology Program Maine Bureau of Health 11 State House Station Key Bank Plaza, 8th Floor Augusta, ME 04355 207-287-8141 (phone) 207-287-9058 (fax) eric.frohmberg@state.me.us ------_=_NextPart_000_01C16E07.9B4E2220 Content-Type: application/ms-tnef Content-Transfer-Encoding: base64 eJ8+IgITAQaQCAAEAAAAAAABAAEAAQeQBgAIAAAA5AQAAAAAAADoAAEIgAcAGAAAAElQTS5N aWNy b3NvZnQgTWFpbC5Ob3RlADEIAQWAAwAOAAAA0QcLAA8ADQA7AAkABABHAQEggAMADgAAANEH CwAP AA4ABgABAAQACwEBCYABACEAAABDNzdGMTcxRUQ5RDlENTExQjJCMzAwMzA2RTAwOTdEMAAV BwEE gAEAHAAAAEVhc3kgdG8gUmVhZCBzdXJ2ZXkgZm9ybWF0cwAbCgENgAQAAgAAAAIAAgABA5AG AOwJ AAAwAAAAAwAJWQEAAAACAXEAAQAAABYAAAABwW4Ijat58eojcpBCQJDswp173HruAAADAN4/ r28A AAMAN4AIIAYAAAAAAMAAAAAAAABGAAAAAFKFAAB9bgEAHgA4gAggBgAAAAAAwAAAAAAAAEYA AAAA VIUAAAEAAAAEAAAAOS4wAAsAOYAIIAYAAAAAAMAAAAAAAABGAAAAAAaFAAAAAAAAAwAmgAgg BgAA AAAAwAAAAAAAAEYAAAAAAYUAAAAAAAALAACACCAGAAAAAADAAAAAAAAARgAAAAADhQAAAAAA AAsA PYAIIAYAAAAAAMAAAAAAAABGAAAAAA6FAAAAAAAAAwACgAggBgAAAAAAwAAAAAAAAEYAAAAA EIUA AAAAAAADAD6ACCAGAAAAAADAAAAAAAAARgAAAAARhQAAAAAAAAMAQIAIIAYAAAAAAMAAAAAA AABG AAAAABiFAAAAAAAAAgEJEAEAAADQBAAAzAQAAB4HAABMWkZ1uJrptwMACgByY3BnMTI14jID Q3Rl eAVBAQMB9/8KgAKkA+QHEwKAD/MAUARWPwhVB7IRJQ5RAwECAGNo4QrAc2V0MgYABsMRJfYz BEYT tzASLBEzCO8J97Y7GB8OMDURIgxgYwBQMwsJAWQzNhZQC6YgRMplCsFsBAB0LAqiCoSJCoBJ IBPg dmUgA5EfC4AOsBggHWALgGcgcacKUB9RAiAgKAWxYQVAVmwdAB1gIB5QZguAZEce4AVAHvkp IC4i gCBGdx6hGCAgZG8fcmG2IADAAxFzCHAekHkgMNB0byBnIIBoEoELgJ0CECAgEQWgAIB1bQUw +yAC E+BiIYAEIBggC2AfYO8ekSSBJaEBkG0LgCCACYB3JKEHgCJgLR6xIWAeUHd/INAisAIgBIEf cgaQ HrF5vwIgHqAT4AQgKlElYHALgPcgASrhBuB1BUAgwSRQJIE9GCBhIWAkBQEAAJBnbnkioCBC JEAp kSdQJOAgpmIg0A3gIHAp0WMFIPsgsAQgbyowLXQjUysRAMC3HxEHMSdSYh6gLDosKNOdIzRz A3Ae oAIQY3UEILMOsB9TL2skQSUicgOBjwVAH7YfcTKASSdtKXy/JNIeoAQAKkIk0B9ycAWQ/nUd QArB JIEkBDPRE+Ag8rRzaAhgbC5SC4BrK8XvNNEsLy07HZpTOFEGkA3g2QdAbHkygDszeCfQL3H3 MoA3 NBQQZTZAMWQzQAAg/S+ydCmALwA4ABewM0BBgasHkRggOiMgaRggYx9jnzvyBJAz0SSQLnJh cC8Q LytAByEOsB+ncy3RIE97KpEdYHkgsDeCLnIOsyKZKiFubz+TA6BzawUg8ydSH7c4IiOgFCA6 ECFg czsyQppzcCmSAjBFYlT9LoFvJNNF9DPAB5EKwANgdncEICjAdzdEKjAqcHXrJZBCoGNGISJH UEkA TcL/AhA+kEzQQ9RMskdADsIkgddOc0g7LdFNJFBnLAE78f9C0SASNiJHUAVAI5Ak4AdA/yTQ HTEF QDhQFAACIDKAM0D9J1BhNHAjoFH9A/BT0SOQ9wnAC3EvsnNTsSJgRlMgge9PdwQgCfAhYHVI EDGQ H3L9JaFmM8AfciRxJJA7dljV71ZDTTAgglpgawQgHUBVEd8jkAtRRLFXEgqwZyTgAkBoaSku HZpB KxEFoG3/B4BK8SViN/EEIAQBClAlYP8FwEuTKWI6MjGRCcEggD6gz0QTPiEoEiKgQWwzQDYB /0C3 BPADkS5yHUNUsjcDN5H/KsIxkEexQpAE8DPAFBAhYL9CsUrhPqIvcSDQHqFjZxDvBTFVQUQg F6Fn QhI7MlMyrT5wdBPQKeN0PR1NKwLLOZE6oHMdmi1FBRAA4NMdqWziIEYDYGgG0ASQ8TXxVG94 DeBo wx1gbYX8bnZCoAIgX2IxMW7nJFB2UANgVrFtawYLgB6gQm8IcB0ATeAvwUhTox2UMe4xBgAB kESx SAhgZ9F0UusgAR2USyRBQmvRcYALYFR6YTKAOFPRRlwhch1elXVSEB1gdrFNRSA4MDQzGmAd mgHQ Ny1EMjh5wDgxNHQwKAtBgCqBKXlMOTA1ODEgMGZheHrVBnFjLlsDUW5kQHgRDrAuB4AuCzPA HZR9 ftAeAHAAAQAAABwAAABFYXN5IHRvIFJlYWQgc3VydmV5IGZvcm1hdHMAAwAuAAAAAAALAAIA AQAA AB4AQhABAAAAAQAAAAAAAAADAP0/5AQAAEAAOQAgIk6bB27BAQMA8T8JBAAAHgAxQAEAAAAP AAAA RVJJQy5GUk9ITUJFUkcAAAMAGkAAAAAAHgAwQAEAAAAPAAAARVJJQy5GUk9ITUJFUkcAAAMA GUAA AAAAAwAmAAAAAAADADYAAAAAAAMAgBD/////CwDyEAEAAAACAUcAAQAAACwAAABjPVVTO2E9 IDtw PU1BSUw7bD1YREhTNC0wMTExMTUxODU5MDlaLTY0MDEyAAIB+T8BAAAASwAAAAAAAADcp0DI wEIQ GrS5CAArL+GCAQAAAAAAAAAvTz1NQUlML09VPURIUy9DTj1SRUNJUElFTlRTL0NOPUVSSUMu RlJP SE1CRVJHAAAeAPg/AQAAABAAAABGcm9obWJlcmcsIEVyaWMAHgA4QAEAAAAPAAAARVJJQy5G Uk9I TUJFUkcAAAIB+z8BAAAASwAAAAAAAADcp0DIwEIQGrS5CAArL+GCAQAAAAAAAAAvTz1NQUlM L09V PURIUy9DTj1SRUNJUElFTlRTL0NOPUVSSUMuRlJPSE1CRVJHAAAeAPo/AQAAABAAAABGcm9o bWJl cmcsIEVyaWMAHgA5QAEAAAAPAAAARVJJQy5GUk9ITUJFUkcAAEAABzBeNkKbB27BAUAACDBY V+OQ CG7BAR4APQABAAAAAQAAAAAAAAAeAB0OAQAAABwAAABFYXN5IHRvIFJlYWQgc3VydmV5IGZv cm1h dHMAHgA1EAEAAAA/AAAAPDM3NkJFQzQ3QUQ2NEQ1MTFCMkE3MDAzMDZFMDA5N0QwMDI2Rjg3 QHhk aHM0LmRocy5zdGF0ZS5tZS51cz4AAAsAKQAAAAAACwAjAAAAAAADAAYQ8t1kMQMABxCaBAAA AwAQ EAAAAAADABEQAAAAAB4ACBABAAAAZQAAAERFQVJMSVNULElIQVZFQU5JTlRFUkVTVElOR1FV RVNU SU9OKE9SQVRMRUFTVElGSU5ESVRJTlRFUkVTVElORylXRUFSRURPSU5HQU1BSUxTVVJWRVko VE9H QVRIRVJJTkZPT04AAAAAAgF/AAEAAAA/AAAAPDM3NkJFQzQ3QUQ2NEQ1MTFCMkE3MDAzMDZF MDA5 N0QwMDI2Rjg3QHhkaHM0LmRocy5zdGF0ZS5tZS51cz4AAN9/ ------_=_NextPart_000_01C16E07.9B4E2220--
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