[NIFL-HEALTH:3713] Partnerships between adult literacy students and medical practitioners

From: Audrey Riffenburgh (ar@plainlanguageworks.com)
Date: Tue May 28 2002 - 16:41:20 EDT


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From: Audrey Riffenburgh <ar@plainlanguageworks.com>
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Subject: [NIFL-HEALTH:3713] Partnerships between adult literacy students and medical practitioners
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Greetings,

I read Mr. Archie Willard's announcement of the medical team attending the
New Readers for New Life conference (NIFL-Health 5/24) with great interest
and pleasure. Mr. Willard and I have been colleagues and friends for years
and have often talked about how much adult learners could teach medical
providers. This is indeed a momentous event and, I hope, the first of many
such partnerships.

In the fall of 2000, I presented on health literacy issues at the American
Academy of Family Physicians' Patient Education conference in Albuquerque,
New Mexico. Since I am based in Albuquerque, it was possible for me to
partner with three local adult literacy students (leaders in our statewide
student organization) as co-presenters and actors in a skit about being in a
medical setting and not being able to read. The workshop was very
successful! Participant evaluations indicated it was extremely helpful to
hear the voices of adult literacy students who were willing to speak out and
share their perspectives. Many participants said they had not previously
been able to imagine what it would be like to have limited literacy skills
and, in fact, had doubted that there really was a literacy problem in the
US.

Partnerships such as these will help us advance the field of health literacy
as well as assist health care providers in advancing the health of adults
with limited literacy skills.

And now, let us not forget, that the vast majority of printed health care
materials are *also* very difficult for average and above average readers to
comprehend. Let's remember not to place the lack of communication with
health care providers at the feet of adults with limited literacy skills.
Health care providers must learn how to communicate effectively, in print
and verbally, with all patients for whom medical language is
incomprehensible at worst and irritating at best.

Audrey Riffenburgh
President, Riffenburgh & Associates
P.O. Box 6670
Albuquerque, NM  87197-6670
Phone: (505) 345-1107  Fax: (505) 345-1104
E-mail: ar@plainlanguageworks.com
Specialists in Plain Language & Health Literacy since 1994



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