Return-Path: <nifl-health@literacy.nifl.gov> Received: from literacy (localhost [127.0.0.1]) by literacy.nifl.gov (8.10.2/8.10.2) with SMTP id i312uum25548; Wed, 31 Mar 2004 21:56:56 -0500 (EST) Date: Wed, 31 Mar 2004 21:56:56 -0500 (EST) Message-Id: <009501c41794$a76e5140$ed416940@BADMOUSIE> Errors-To: listowner@literacy.nifl.gov Reply-To: nifl-health@literacy.nifl.gov Originator: nifl-health@literacy.nifl.gov Sender: nifl-health@literacy.nifl.gov Precedence: bulk From: "Kristina Anderson" <Kristina@easyreadcopywriting.com> To: Multiple recipients of list <nifl-health@literacy.nifl.gov> Subject: [NIFL-HEALTH:4372] Re: Colleagues, X-Listprocessor-Version: 6.0c -- ListProcessor by Anastasios Kotsikonas X-Mailer: Microsoft Outlook Express 6.00.2800.1158 Content-Transfer-Encoding: 7bit Content-Type: text/plain; Status: O Content-Length: 3702 Lines: 102 May I also add the importance of really listening to how you patient hears what you say? I tutored a 70 year old man who had severe learning disabilities. It was pretty obvious to me he wasn't taking his meds correctly, so I had him bring them in to the hospital where I worked. A pharmacist and I went over with him how he should take his pills, and after a half hour of talking to him, it was clear there was still something missing in his understanding. Finally, I realized where the misunderstanding was. We were telling him to "take two pills at lunch and two pills at dinner." What I call lunch he calls dinner. Once I realized that, I change what I was saying to take two pills at dinner and two at supper. The look on his face was great--he got it. By the way, I showed him physically. I took two pills and put them aside each time I talked about the amount he needed to take. A situation like this is an exeption, but it is also an example of how easy it is to assume common language usage. Kristina >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Kristina Anderson Writer, Editor, Consultant EasyRead Copywriting PO Box 6146 Albuquerque, NM 87197 505-715-1070 kristina@easyreadcopywriting.com http://www.easyreadcopywriting.com "Put it before them briefly so they will read it, clearly so they will appreciate it, and picturesquely so they will remember it, and above all, accurately so they will be guided by its light." Joseph Pulitzer ----- Original Message ----- From: "Richard Crout" <rcrout@hsc.wvu.edu> To: "Multiple recipients of list" <nifl-health@literacy.nifl.gov> Sent: Wednesday, March 31, 2004 2:56 PM Subject: [NIFL-HEALTH:4370] Re: Colleagues, > Dr. Schwartzberg, > Thank you very much. This is very helpful. > Rich Crout > > >>> Joanne_Schwartzberg@ama-assn.org 3/31/2004 4:52:42 PM >>> > The simplest communication technique ( and one with some good science > behind it) is the "teach back": asking the patient to repeat back the > information you have just given them. "Tell me how you will do this > when > you get home, show me what you will do, what will you tell your spouse > about what we've talked about, let's recap - why don't you start", > etc,etc, many different relaxed ways that health professionals can ask > the patient to repeat back the information or paraphrase it, so that > we > can be sure that they understand. > > Joanne G. Schwartzberg, MD > American Medical Association > 515 N. State St. > Chicago, IL 60610 > 312-464-5355 > e-mail: Joanne_Schwartzberg@ama-assn.org > > > >>> rcrout@hsc.wvu.edu 3/31/2004 3:34:50 PM >>> > Colleagues, > I have been asked to comment on what are we doing to enhance a > patient's understanding of their health status? this would include > > health literacy, varying literacy levels, empowering the patient to be > involved in their care, and decision-making by the patient. > > Would any be able to help with this area. Thanks very much in advance > for your help. > Rich > > > Richard J. Crout, DMD, PhD > Associate Dean for Research > Professor of Periodontics > School of Dentistry > Professor of Biochemistry & Molecular Pharmacology > School of Medicine > G110 B Health Sciences Center North > PO Box 9448 > Morgantown, WV 26506-9448 > Phone (304) 293-6133 > Fax (304) 293-8561 > EMAIL rcrout@hsc.wvu.edu > > Confidentiality Notice: This e-mail message, including any > attachments, > is > for the sole use of the intended recipient(s) and may contain > confidential > and privileged information. Any unauthorized review, use, disclosure > or > distribution is prohibited. If you are not the intended recipient, > please > contact the sender by reply e-mail and destroy all copies of the > original > message. >
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