Return-Path: <nifl-health@literacy.nifl.gov> Received: from literacy (localhost [127.0.0.1]) by literacy.nifl.gov (8.10.2/8.10.2) with SMTP id i7BKTkC25377; Wed, 11 Aug 2004 16:29:46 -0400 (EDT) Date: Wed, 11 Aug 2004 16:29:46 -0400 (EDT) Message-Id: <s11a47ca.025@familiesusa.org> Errors-To: listowner@literacy.nifl.gov Reply-To: nifl-health@literacy.nifl.gov Originator: nifl-health@literacy.nifl.gov Sender: nifl-health@literacy.nifl.gov Precedence: bulk From: "Nedra L. Commodore" <ncommodore@healthassistancepartnership.org> To: Multiple recipients of list <nifl-health@literacy.nifl.gov> Subject: [NIFL-HEALTH:4515] Re: Communication Training X-Listprocessor-Version: 6.0c -- ListProcessor by Anastasios Kotsikonas Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset=US-ASCII X-Mailer: Novell GroupWise 5.5.5 Status: O Content-Length: 1908 Lines: 65 Thank you. Nedra L. Commodore Private Insurance Coordinator Health Assistance Partnership Families USA 1334 G St. NW Washington, DC 20005 202.737.6340 202.737.8583 fax ncommodore@healthassistancepartnership.org www.healthassistancepartnership.org Save the Date - HAP Annual Conference January 24-26, 2005 >>> helen@healthliteracy.com 08/11/04 04:10PM >>> Hi Nedra and all, While I don't know of any video training programs, perhaps you would be interested in my article, "In other words...Know when to speak and when to listen...communicating with people who are anxious or angry" published in the August 2001 issue of "On Call" magazine. You can find the full text at http://www.healthliteracy.com/oncallaug2001.html Hope this helps, ~Helen Helen Osborne M.Ed., OTR/L Health Literacy Consulting - www.healthliteracy.com Health Literacy Month - www.healthliteracymonth.org E-mail: Helen@healthliteracy.com Phone: 508-653-1199 31 Highland Street #201, Natick, MA 01760 Sign up for the free "What's New" e-list at www.healthliteracy.com ----- Original Message ----- From: "Nedra L. Commodore" <ncommodore@healthassistancepartnership.org> To: "Multiple recipients of list" <nifl-health@literacy.nifl.gov> Sent: Wednesday, August 11, 2004 3:24 PM Subject: [NIFL-HEALTH:4513] Communication Training > My name is Nedra Commodore and work with consumer health assistance programs across the country. Is anyone familiar with a video training program that deals with how to effectively communicate with consumers who are never satisfied or irate consumers? > > Thank You. > > Nedra L. Commodore > Private Insurance Coordinator > Health Assistance Partnership > Families USA > 1334 G St. NW > Washington, DC 20005 > 202.737.6340 > 202.737.8583 fax > ncommodore@healthassistancepartnership.org > www.healthassistancepartnership.org > Save the Date - HAP Annual Conference January 24-26, 2005 > > >
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