Return-Path: <nifl-health@literacy.nifl.gov> Received: from literacy (localhost [127.0.0.1]) by literacy.nifl.gov (8.10.2/8.10.2) with SMTP id j14Fspn17692; Fri, 4 Feb 2005 10:54:51 -0500 (EST) Date: Fri, 4 Feb 2005 10:54:51 -0500 (EST) Message-Id: <s203533f.018@gw.omh.state.ny.us> Errors-To: listowner@literacy.nifl.gov Reply-To: nifl-health@literacy.nifl.gov Originator: nifl-health@literacy.nifl.gov Sender: nifl-health@literacy.nifl.gov Precedence: bulk From: "Elizabeth Horvath" <Mhrsemh@omh.state.ny.us> To: Multiple recipients of list <nifl-health@literacy.nifl.gov> Subject: [NIFL-HEALTH:4629] Re: Patient resources for phone X-Listprocessor-Version: 6.0c -- ListProcessor by Anastasios Kotsikonas Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset=US-ASCII X-Mailer: Novell GroupWise Internet Agent 6.0.4 Status: O Content-Length: 2423 Lines: 58 One place to start might be MedlinePlus, they have a topic called Talking with your Doctor: http://www.nlm.nih.gov/medlineplus/talkingwithyourdoctor.html I did not review the materials listed there for reading level, but you can check the links and see if they have easy-to-read materials on the individual websites. If you don't currently use MedlinePlus, do some exploring. If you click on "health topics, there will be a button that takes you to "Easy to Read," and you can check out the easy materials by topic. Unfortunately, "Talking with your Doctor" is not among to choices. Beti >>> mburton@nmdp.org 02/03/05 02:37PM >>> Hi all - I am having a difficult time locating general information that helps patients advocate for themselves over the phone. Getting the resource information to patients is the relatively easy part. It's getting them to actually *call* and connect with the suggested resource that is the real challenge. I've found lots and lots of stuff to help healthcare providers communicate with their patients over the phone, but nothing to help patients communicate with their providers. I do have a material that lists specific questions for patients to ask their health insurance to determine their coverage limits and what they need to write down, but it isn't generalizable to a broader context. Does anyone have something that could essentially "coach" patients with how to make an effective phone call to a resource/organization and how to document that conversation? Maybe something similar to the "AskMe3" brochure? Thanks, Martha Burton Santibanez Outreach Specialist, Office of Patient Advocacy National Marow Donor Program www.marrow.org 1 (888) 999-6743 x8336 1 (612) 627-8195 fax Beti Horvath, MLS Library Services Mid-Hudson Forensic Psychiatric Center New Hampton NY 10958 mhrsemh@omh.state.ny.us 845-374-3171x3625 Fax 845-374-3171x4625 IMPORTANT NOTICE: This e-mail is meant only for the use of the intended recipient. It may contain confidential information which is legally privileged or otherwise protected by law. If you received this e-mail in error or from someone who was not authorized to send it to you, you are strictly prohibited from reviewing, using, disseminating, distributing or copying the e-mail. PLEASE NOTIFY US IMMEDIATELY OF THE ERROR BY RETURN E-MAIL AND DELETE THIS MESSAGE FROM YOUR SYSTEM. Thank you for your cooperation.
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