[NIFL-TECHNOLOGY:1447] Re: Digital Divide - A Skills or Access

From: Jeff Carter (jeff_carter@jsi.com)
Date: Fri Dec 01 2000 - 16:17:22 EST


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From: "Jeff Carter" <jeff_carter@jsi.com>
To: Multiple recipients of list <nifl-technology@literacy.nifl.gov>
Subject: [NIFL-TECHNOLOGY:1447] Re: Digital Divide - A Skills or Access
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Ajit and everyone,

Glad to see a good discussion on this list! Just now finding time to
catch up.

I think Dinesh D'Souza makes the all-too-common mistake of confusing
_progress_ in an area with actually _solving_ the problem entirely.

It is true that access to computers and the Internet has apparently
become substantially more available in recent years. I mean, that's
pretty clear, just from looking around -- just go down to the computer
store and look at the prices. 

Moreover, the latest digital divide report out of NTIA has some good
data to back this up. For example, the share of households with
Internet access has increased in two years by 58%, rising from 26.2%
in December 1998 to 41.5% in August 2000. And more than half of all
households (51.0%) have computers, up from 42.1% in December 1998. But
clearly, many low-income households still lack access.

<http://www.esa.doc.gov/fttn00.pdf>

As Peter Hayes points out, despite the drop in price of computers,
they are still out of reach for many individuals. And what _is_ within
reach may not be the kinds of computers and Internet connections that
people like me, who use the Internet many hours a day, would consider
particularly useful. I also _strongly_ agree with the argument that
having a computer at home is a _lot_ different than having access to
one in a library or school or CTC. Having the technology available
anytime, and in a _private_ place is completely different, and it
really has a profound effect on the ways you might think about how to
integrate this technology into your life. (This is, I've thought, one
of the limitations of the CTC concept -- although there are also some
significant pluses to having "community"-based technology as well.) It
seems to me, for example, that it wasn't until a sufficient number of
people had PCs in the home that the Internet really took off in all of
the varieties of ways in which it did. (Obviously, part of it had to
do with the fact that once people had PCs and Internet access there
was an on-line market to tap, but not all the important things -- in
fact, I would argue, _few_ of the important things_ -- developed for
the Internet were commercially-oriented.)

The other problem is that all of this stuff about increased access
assumes that the technology is just standing still while everyone else
"catches up." Sure, more people have Internet connections, but what
kind of connection? As I mentioned a few weeks ago on this list,
access to a high-bandwidth, "always-on" connection is becoming
_crucially_ important in order to access many resources on the
Internet, especially for multimedia and to access many of the distance
learning and on-line course initiatives that have been launched over
the last several years. Another example: I've had the good fortune to
have had access to a wireless connection to the Internet via a laptop.
Anyone else done this? Believe me, once you do, you'll soon realize
that this makes so much more sense than phone wires and cables that
it's impossible not to believe that portable, wireless computing is
going to be the standard "access" of the future. So then everyone will
have to catch up again.

On the other hand -- it doesn't seem like any of the folks who have
been seriously working on the digital dive issue for some time (unlike
D'Souza) are talking about the 'digital divide' _purely_ in terms of
access to hardware anymore. In fact, in a sort-of perverse way,
D'Souza is actually making the same point that many folks involved in
this issue are also making these days -- that increasingly, true
access also requires skills, and also, particularly in the case of the
Web, true access means access to appropriate and meaningful content
and interactions. In other words, for example, not having the skills
to use the Internet, and not having any particular reason to get
on-line in the first place, is as much of a barrier to Internet access
as cost. That does seem credible to me.

There was a good short piece on this aspect of the divide in the New
York Times last year; I'll see if I can dig it up.

Might also want to poke around the Digital Divide Network site.
(Emily Hacker has already posted some good stuff from this source.) 

<http://www.digitaldividenetwork.org/>

Jeff


Jeff Carter
NELRC/World Education
(617) 482-9485
jcarter@worlded.org



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