Return-Path: <nifl-technology@literacy.nifl.gov> Received: from literacy (localhost [127.0.0.1]) by literacy.nifl.gov (8.10.2/8.10.2) with SMTP id fAQHVr022576; Mon, 26 Nov 2001 12:31:53 -0500 (EST) Date: Mon, 26 Nov 2001 12:31:53 -0500 (EST) Message-Id: <AD5E58DFD6B0D411813300508BDFAF10053A362B@wdcrobexc02.ed.gov> Errors-To: listowner@literacy.nifl.gov Reply-To: nifl-technology@literacy.nifl.gov Originator: nifl-technology@literacy.nifl.gov Sender: nifl-technology@literacy.nifl.gov Precedence: bulk From: "Saunders, William" <William.Saunders@ed.gov> To: Multiple recipients of list <nifl-technology@literacy.nifl.gov> Subject: [NIFL-TECHNOLOGY:2123] RE: Learned the hard way X-Listprocessor-Version: 6.0c -- ListProcessor by Anastasios Kotsikonas Content-Type: multipart/alternative; X-Mailer: Internet Mail Service (5.5.2653.19) Status: O Content-Length: 13313 Lines: 301 This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. ------_=_NextPart_001_01C1769F.807F2B60 Content-Type: text/plain; charset="iso-8859-1" Here a list to keep handy when facing some computer/IT related challenges: BASIC TECHNIQUES: 1. Take a deep breath, relax and always remember, it's just a stupid computer-a machine-a piece of equipment-and you are smarter than it is. 2. Look on the manufacturer's website. Often there is information to assist in identifying the source of a problem and possible solutions. 3. If you make any changes in trying to fix the problem, make a note of the specific changes you made so that you can (a) change it back if it doesn't help [or if it gets worse] and (b) tell the help desk, if you call them, what precisely you changed. 4. Refer to the owner's manual or if applicable, call the technical support division of the manufacturer or help desk. .,.,.,.,.,., SEVERAL KEY POINTS -One thing to consider is that since many software packages and operating systems, and hardware are made by Microsoft, sometimes your system will malfunction if something is not compatible with Microsoft products. This should be easily remedied as the owner's manuals will give you information on this. -Have you downloaded new updates? If not, this could be why your system is not working properly. Hardware and software often makes changes to keep up-to-date and you should regularly visit the respective websites for such updates. For instance, if you have the Norton Antivirus Software installed on your system, did you know that you are able to download free updates to the software? As a new virus is created, the antivirus software you have will not work if you don't download the updates. Also, your hardware manufacturer will often provide updates that you can download to help your system continue to run smoothly. This is called a DRIVER update, which is essential to the smooth operation of your computer. Most will provide an icon or a button someplace on your system, or perhaps listed under PROGRAMS from your Start Menu that will take you right there. -Sometimes if something doesn't work right, the error message that follows will often give you information that can help you. Even if it cannot help you, make a note of the error message, verbatim, so that you can provide this to a technician that you may talk to. -When upgrading operating systems, (i.e., Windows 95 to Windows 98 OR Windows 98 to Windows ME or Windows XP) you may discover that something has stopped working and isn't functioning properly. Making sure you have downloaded driver updates to your hardware is a good start. You can also do a windows update may also be a good route to take go to http://windowsupdate.microsoft.com/ then click the button SCAN FOR UPDATES and then click the button DRIVER UPDATES and then a scan of your system will begin to determine what you have installed and what may be missing and you can download the needed items. You should still, in addition to this, check with your manufacturer to see if there are driver updates available there as well. When searching for drivers on your hardware's manufacturer website, look for a symbol or statement indicating that it has passed the compatibility standards of Microsoft. This is particularly important when you are using the Windows XP operating system. If you attempt to download a driver that is NOT compatible, you may get an error message indicating such but even if you don't, your system still won't run properly. -What if your printer stops working? Check your cables. You'd be surprised how a cable could come loose. Maybe your foot pulled it inadvertently, or if you have children or pets, they could have worked it loose. Also, if there was an electrical storm, even if you have a surge protector, this could have caused some information to be lost and you may need to re-install the printer you are using under the ADD PRINTERS function. Also, some printers go offline following a storm and depending on the type of printer you have, you may need to align it or calibrate it (the term differs from one system to the next). Also, check your toner cartridge. Many printers will let you know that the ink is low, but some will simply stop working and it's up to the user to figure out what's wrong. -There is also a free bulletin board available for end-users where people with computer-related issues post their concerns and others with the same kinds of issues will answer and give you advice and suggestions (http://www.talk21.org/support/). These little tips should help you solve most of the problems yourself. Good Luck. Will Saunders -----Original Message----- From: SAMM [mailto:Samm@seattlegoodwill.org] Sent: Monday, November 26, 2001 10:55 AM To: Multiple recipients of list Subject: [NIFL-TECHNOLOGY:2122] RE: Learned the hard way Susan, This may sound to simple, however, it works a good percentage of the time simply turning things of and on will clear the problem. sam -----Original Message----- From: Susan Louque [mailto:jhschiefs@yahoo.com] Sent: Sunday, November 25, 2001 1:15 PM To: Multiple recipients of list Subject: [NIFL-TECHNOLOGY:2121] Learned the hard way As being told I will be the new technology coordinator for my school, I am trying to develop a list of things that may help in troubleshooting problems with computers and printers. Susan Louque Jackson High School __________________________________________________ Do You Yahoo!? Yahoo! GeoCities - quick and easy web site hosting, just $8.95/month. http://geocities.yahoo.com/ps/info1 ------_=_NextPart_001_01C1769F.807F2B60 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN"> <HTML> <HEAD> <META HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; = charset=3Diso-8859-1"> <META NAME=3D"Generator" CONTENT=3D"MS Exchange Server version = 5.5.2654.45"> <TITLE>RE: [NIFL-TECHNOLOGY:2122] RE: Learned the hard way</TITLE> </HEAD> <BODY> <P><FONT SIZE=3D2>Here a list to keep handy when facing some = computer/IT related challenges:</FONT> </P> <P><FONT SIZE=3D2>BASIC TECHNIQUES:</FONT> <BR><FONT SIZE=3D2>1. Take a deep breath, relax and always remember, = it's just a stupid computer-a machine-a piece of equipment-and you are = smarter than it is. </FONT></P> <P><FONT SIZE=3D2>2. Look on the manufacturer's website. Often there is = information to assist in identifying the source of a problem and = possible solutions. </FONT></P> <P><FONT SIZE=3D2>3. If you make any changes in trying to fix the = problem, make a note of the specific changes you made so that you can = (a) change it back if it doesn't help [or if it gets worse] and (b) = tell the help desk, if you call them, what precisely you changed. = </FONT></P> <P><FONT SIZE=3D2> </FONT> <BR><FONT SIZE=3D2>4. Refer to the owner's manual or if applicable, = call the technical support division of the manufacturer or help desk. = </FONT> <BR><FONT SIZE=3D2>.,.,.,.,.,.,</FONT> <BR><FONT SIZE=3D2>SEVERAL KEY POINTS</FONT> <BR><FONT SIZE=3D2>-One thing to consider is that since many software = packages and operating systems, and hardware are made by Microsoft, = sometimes your system will malfunction if something is not compatible = with Microsoft products. This should be easily remedied as the owner's = manuals will give you information on this. </FONT></P> <P><FONT SIZE=3D2>-Have you downloaded new updates? If not, this could = be why your system is not working properly. Hardware and software often = makes changes to keep up-to-date and you should regularly visit the = respective websites for such updates. For instance, if you have = the Norton Antivirus Software installed on your system, did you know = that you are able to download free updates to the software? As a = new virus is created, the antivirus software you have will not work if = you don't download the updates. Also, your hardware manufacturer = will often provide updates that you can download to help your system = continue to run smoothly. This is called a DRIVER update, which is = essential to the smooth operation of your computer. Most will provide = an icon or a button someplace on your system, or perhaps listed under = PROGRAMS from your Start Menu that will take you right there. = </FONT></P> <P><FONT SIZE=3D2>-Sometimes if something doesn't work right, the error = message that follows will often give you information that can help = you. Even if it cannot help you, make a note of the error = message, verbatim, so that you can provide this to a technician that = you may talk to. </FONT></P> <P><FONT SIZE=3D2>-When upgrading operating systems, (i.e., Windows 95 = to Windows 98 OR Windows 98 to Windows ME or Windows XP) you may = discover that something has stopped working and isn't functioning = properly. Making sure you have downloaded driver updates to your = hardware is a good start. You can also do a windows update may = also be a good route to take go to <A = HREF=3D"http://windowsupdate.microsoft.com/" = TARGET=3D"_blank">http://windowsupdate.microsoft.com/> then click = the button SCAN FOR UPDATES and then click the button DRIVER UPDATES = and then a scan of your system will begin to determine what you have = installed and what may be missing and you can download the needed = items. You should still, in addition to this, check with your = manufacturer to see if there are driver updates available there as = well. When searching for drivers on your hardware's manufacturer = website, look for a symbol or statement indicating that it has passed = the compatibility standards of Microsoft. This is particularly = important when you are using the Windows XP operating system. If = you attempt to download a driver that is NOT compatible, you may get an = error message indicating such but even if you don't, your system still = won't run properly.</FONT></P> <P><FONT SIZE=3D2>-What if your printer stops working? Check your = cables. You'd be surprised how a cable could come loose. Maybe = your foot pulled it inadvertently, or if you have children or pets, = they could have worked it loose. Also, if there was an electrical = storm, even if you have a surge protector, this could have caused some = information to be lost and you may need to re-install the printer you = are using under the ADD PRINTERS function. Also, some printers go = offline following a storm and depending on the type of printer you = have, you may need to align it or calibrate it (the term differs from = one system to the next). Also, check your toner cartridge. Many = printers will let you know that the ink is low, but some will simply = stop working and it's up to the user to figure out what's wrong. = </FONT></P> <P><FONT SIZE=3D2>-There is also a free bulletin board available for = end-users where people with computer-related issues post their concerns = and others with the same kinds of issues will answer and give you = advice and suggestions (<A HREF=3D"http://www.talk21.org/support/" = TARGET=3D"_blank">http://www.talk21.org/support/>).</FONT></P> <P><FONT SIZE=3D2>These little tips should help you solve most of the = problems yourself. Good Luck. </FONT> </P> <P><FONT SIZE=3D2>Will Saunders</FONT> </P> <BR> <BR> <P><FONT SIZE=3D2>-----Original Message-----</FONT> <BR><FONT SIZE=3D2>From: SAMM [<A = HREF=3D"mailto:Samm@seattlegoodwill.org">mailto:Samm@seattlegoodwill.org= </A>]</FONT> <BR><FONT SIZE=3D2>Sent: Monday, November 26, 2001 10:55 AM</FONT> <BR><FONT SIZE=3D2>To: Multiple recipients of list</FONT> <BR><FONT SIZE=3D2>Subject: [NIFL-TECHNOLOGY:2122] RE: Learned the hard = way</FONT> </P> <BR> <P><FONT SIZE=3D2>Susan,</FONT> </P> <P><FONT SIZE=3D2>This may sound to simple, however, it works a good = percentage of the time</FONT> <BR><FONT SIZE=3D2>simply turning things of and on will clear the = problem.</FONT> </P> <P><FONT SIZE=3D2>sam</FONT> </P> <P><FONT SIZE=3D2>-----Original Message-----</FONT> <BR><FONT SIZE=3D2>From: Susan Louque [<A = HREF=3D"mailto:jhschiefs@yahoo.com">mailto:jhschiefs@yahoo.com</A>]</FON= T> <BR><FONT SIZE=3D2>Sent: Sunday, November 25, 2001 1:15 PM</FONT> <BR><FONT SIZE=3D2>To: Multiple recipients of list</FONT> <BR><FONT SIZE=3D2>Subject: [NIFL-TECHNOLOGY:2121] Learned the hard = way</FONT> </P> <BR> <P><FONT SIZE=3D2>As being told I will be the new technology = coordinator</FONT> <BR><FONT SIZE=3D2>for my school, I am trying to develop a list of = things</FONT> <BR><FONT SIZE=3D2>that may help in troubleshooting problems = with</FONT> <BR><FONT SIZE=3D2>computers and printers.</FONT> </P> <P><FONT SIZE=3D2>Susan Louque</FONT> <BR><FONT SIZE=3D2>Jackson High School</FONT> </P> <P><FONT = SIZE=3D2>__________________________________________________</FONT> <BR><FONT SIZE=3D2>Do You Yahoo!?</FONT> <BR><FONT SIZE=3D2>Yahoo! GeoCities - quick and easy web site hosting, = just $8.95/month.</FONT> <BR><FONT SIZE=3D2><A HREF=3D"http://geocities.yahoo.com/ps/info1" = TARGET=3D"_blank">http://geocities.yahoo.com/ps/info1></FONT> </P> </BODY> </HTML> ------_=_NextPart_001_01C1769F.807F2B60--
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