For ease of searching, either via journal or via author:

the full title of the journal in email#535 is:
"Joint Commission Journal on Quality and Patient Safety"

the full name of the first author is Judy A Shea


Howard Zeitz



============================================================================
On Fri, January 5, 2007 10:05 am, Sue Stableford wrote:

> Hello everyone,

>

> One of the best research articles about the role and field testing of

> illustrations with which I'm familiar is the following:

>

> Shea J, Aguirre A, Sabatini J, Weiner J, Schaffer M, Asch D. Developing an

> Illustrated Version of the Consumer Assessment of Health Plans (CAHPS).

> Journal on Quality and Patient Safety, 2005. 31(1):32-42.

>

> The article deals with a particularly challenging issue - how to

> illustrate survey concepts so that limited literacy populations can fully

> participate in sharing their opinions about their healthcare experiences.

> The article includes many illustrations and shows how concepts were

> translated into visuals that most can understand.

>

> One other resource that I recommend in my plain language workshops is this

> text:

> Lohr, Linda. Creating Graphics for Learning and Performance. Lessons in

> Visual Literacy. New Jersey: Merrill Prentice Hall, 2003. ISBN:

> 0-13-090712-X.

>

> All of the discussions and recommendations in this text are not relevant

> for audiences with limited literacy skills. However, the principles and

> illustrations will give you a good start on understanding how graphics

> "work" to create meaning (or not).

>

> Sue Stableford

>

> Sue Stableford, MPH, MSB, Director

> AHEC Health Literacy Center

> University of New England

> 11 Hills Beach Rd.

> Biddeford, Maine 04005

> Tel: 207-602-2205

> email: sstableford at une.edu

> www.HealthLiteracyInstitute.net

> www.ClearLanguageGroup.com

>

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Howard J Zeitz, MD
University of Illinois
1601 Parkview Ave
Rockford, IL 61107
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