Do you have references on the "Teach Back" method? 

-----Original Message-----
From: healthliteracy-bounces at nifl.gov
[mailto:healthliteracy-bounces at nifl.gov] On Behalf Of Archie Willard
Sent: Wednesday, October 10, 2007 3:48 PM
To: The Health and Literacy Discussion List
Subject: [HealthLiteracy 1328] Re: Panel Discussion on Communication
Between Patients and Providers: Oct 15-22

Hi Julie

The last four years the New Readers of Iowa have had four different
health literacy conferences. We have partner with The Iowa Health system
for the last three years we have had our health literacy conferences
together. Each year the New Readers of Iowa have made a health literacy
statement. Below is the statement from the New Readers of Iowa May 2007
Conference, I hope this is useful for you discussion.


Representatives of the 17th Annual New Readers of Iowa Literacy
Conference ask health professionals in all fields of practice to create
a shame-free environment for all patients those with low-literacy
skills, new readers, and patients for whom English is a foreign
language. Specifically we recommend the following systemic changes.


1 Integrate these concepts and materials into your practice.


2 Create an environment where patients are encouraged to get involved in
their health care-allow patients adequate time with providers and
eliminate shame associated with literacy issues.


3 Use the "Teach Back" method to ensure patient understanding of medical
instructions-review instructions both verbally and through written
materials, ask patients to verbally repeat back instructions, and review
risks of not following through with prescribed treatments.


4 Invite patients to ask providers questions to increase understanding. 
Use the "Ask Me 3 program to encourage patient to understand the answers
to three questions: What is my main problem? What do I need to do? Why
is it important?


5 work with professional colleagues to further disseminate health
literacy information and materials.


6 Where possible reduce bureaucracy so it is easier to receive medical 
treatment. Reduce the paperwork necessary to initiate medical treatment.

Make required paperwork easier to understand. And provide sham-free 
opportunities to review verbally.


Archie Willard
New Reader from Iowa


Julie McKinney wrote:


>Hi Everyone,

>

>I am very pleased to announce a panel discussion next week on this

list! In honor of Health Literacy Month, we will host this discussion on
communication between patients and health care providers. The panel will
include adult learners, literacy teachers, health care providers, and a
health educator. They will discuss the challenges and supports to
communicating with health care providers for adults with lower literacy
skills.

>

>The learners will talk about their experiences communicating with

health care providers during appointments, and what kinds of things make
it easier or harder to learn the health information that is conveyed;
teachers will talk about how they might be able to support their
students in preparing them for confident and effective health
communication; and health care providers and educators can listen to
this and discuss how they can adjust their communication style to make
it easier and more effective for their lower literacy patients. In the
course of this discussion, we will address how literacy teachers and
programs can collaborate with health care providers and educators in
order to support better communication.

>

>Discussion Preparation:

>

>There is no reading to prepare for this discussion, but I do want

everyone to think about their own personal experiences in communicating
with their doctor, or a technician or specialist. For health care
providers and educators, also think about your experiences communicating
with patients who may have lower literacy and English speaking skills.
For teachers, think about how you can play a role in helping students to
communicate more effectively. For administrative health people, think
about the systems in your center that can help or hinder effective
communication of health information. Please think about oral and written
communication, what makes them more effective, and what makes them fall
flat.

>

>For more infomration, including guest biographies, please go to:

>http://www.nifl.gov/lincs/discussions/healthliteracy/07healthcommunicat

ion.html

>

>Please forward this message to colleagues who you think may be

interested in this discussion! (Subscription info is available at the
link above.)

>

>All the best,

>Julie

>

>

>Julie McKinney

>Discussion List Moderator

>World Education/NCSALL

>jmckinney at worlded.org

>

>----------------------------------------------------

>National Institute for Literacy

>Health and Literacy mailing list

>HealthLiteracy at nifl.gov

>To unsubscribe or change your subscription settings, please go to

http://www.nifl.gov/mailman/listinfo/healthliteracy

>Email delivered to millard at goldfieldaccess.net

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-- 
Archie Willard
URL - http://www.readiowa.org/archiew.html



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