Hi Judi,

You might check the California VESL and Workplace Clearinghouse at
www.otan.us and then follow the path:

| [ fcp://@mail.scoe.net,%235003003/MailBox/index.cfm?fuseaction=forum

]OTAN Resources | [
fcp://@mail.scoe.net,%235003003/MailBox/index.cfm?fuseaction=referencelib
]Reference Libraries | | [
fcp://@mail.scoe.net,%235003003/MailBox/index.cfm?fuseaction=view&catid=2942
]VESL Workplace Clearinghouse |

You  There isn't a category for customer service, but some of the food
service, hotel and restaurant, or retailing materials might be helpful.

Marian Thacher
OTAN

The Workplace Literacy Discussion List <workplace at nifl.gov> on Friday,
January 20, 2006 at 1:24 PM -0800 wrote:

>Posted at the request of Judi Johnson.

>

>

>>Date: Fri, 20 Jan 2006 12:19:44 -0800

>>From: "Johnson, Judi" <JJohnson at sccd.ctc.edu>

>>Subject: Customer Service for ESL?

>>

>>

>>I'll be teaching a Customer Service VESL class at SeaTac Airport and 

>>wondering if

>

>>anyone out there can recommend some good resources for Customer Service

>that

>>are appropriate for ESL.

>>Thank you!

>>

>>Judi Johnson

>>South Seattle Community College

>>jjohnson at sccd.ctc.edu

>

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