[Workplace] Customer Service for ESLDavid Rosen djrosen at comcast.netWed Jan 25 08:48:39 EST 2006
Hello Susan, Thank you for pointing out these great free, downloadable work- contextualized ("embedded") basic skills materials. I wonder if you -- and others here -- have recommendations of other _online_ work- contextualized basic skills curriculum or materials in English. If so, let me know, and I will put a list together and send it back to this discussion list. David J. Rosen djrosen at comcast.net On Jan 23, 2006, at 12:33 AM, Susan Reid wrote: > Hi Judi > > I don't know how helpful this will be to you > In the UK under their Skills for Life Strategy they have developed > a lot of online materials for a whole range of occupations. They > have 'embedded' literacy, language and numeracy skill development > into these materials > Here is the url for the list of occupations > > http://www.dfes.gov.uk/readwriteplus/embeddedlearning/ > cfbtgeneralinfo.cfm > > One of them Retail has got a module on customer Service - it is not > necessarily specifically designed for ESL learners and will refer > to the UK Literacy and ESOL Curricula which will be of no interest > to you and there will be interesting cross cultural issues between > the UK and the USS but I thought the section might be useful as a > starting point > http://www.dfes.gov.uk/readwriteplus/embeddedlearning/ > searchresults.cfm?setting=retail > > We think the materials are great not only for content but also > ideas and approaches. however we share the metric system used in > the UK but hopefully that won't be an issue for Customer Service > > Hope it proves of some use to you > > Susan Reid > Manager, Consultancy Services > Workbase the New Zealand Centre for Workforce Literacy > www.workbase.org.nz > www.nzliteracyportal.org.nz > > > > > > > <winmail.dat> > ---------------------------------------------------- > National Institute for Literacy > Workplace Literacy mailing list > Workplace at nifl.gov > To unsubscribe or change your subscription settings, please go to > http://www.nifl.gov/mailman/listinfo/workplace
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