David, thank you for offering to put a list together.  It seems that many of
us across the country are having to respond to the needs of English language
learners and the customer service industry.  Here in Texas, we have a
legislative mandate to provide instructional support in response to targeted
industries;  hospitality/customer service is just one of them.  
Barbara Tondre

-----Original Message-----
From: workplace-bounces at nifl.gov [mailto:workplace-bounces at nifl.gov] On
Behalf Of David Rosen
Sent: Wednesday, January 25, 2006 7:49 AM
To: The Workplace Literacy Discussion List
Subject: Re: [Workplace] Customer Service for ESL

Hello Susan,

Thank you for pointing out these great free, downloadable work- 
contextualized ("embedded") basic skills materials.  I wonder if you  
-- and others here -- have recommendations of other _online_  work- 
contextualized basic skills curriculum or materials in English.  If  
so, let me know, and I will put a list together and send it back to  
this discussion list.

David J. Rosen
djrosen at comcast.net

On Jan 23, 2006, at 12:33 AM, Susan Reid wrote:


> Hi Judi

>

> I don't know how helpful this will be to you

> In the UK under their Skills for Life Strategy they have developed  

> a lot of online materials for a whole range of occupations. They  

> have 'embedded' literacy, language and numeracy skill development  

> into these materials

> Here is the url for the list of occupations

>

> http://www.dfes.gov.uk/readwriteplus/embeddedlearning/ 

> cfbtgeneralinfo.cfm

>

> One of them Retail has got a module on customer Service - it is not  

> necessarily specifically designed for ESL learners and will refer  

> to the UK Literacy and ESOL Curricula which will be of no interest  

> to you and there will be interesting cross cultural issues between  

> the UK and the USS  but I thought the section might be useful as a  

> starting point

> http://www.dfes.gov.uk/readwriteplus/embeddedlearning/ 

> searchresults.cfm?setting=retail

>

> We think the materials are great not only for content but also  

> ideas and approaches. however we share the metric system used in  

> the UK but hopefully that won't be an issue for Customer Service

>

> Hope it proves of some use  to you

>

> Susan Reid

> Manager, Consultancy Services

> Workbase the New Zealand Centre for Workforce Literacy

> www.workbase.org.nz

> www.nzliteracyportal.org.nz

>

>

>

>

>

>

> <winmail.dat>

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