Thank you so very much for these links.  I just looked through the curriculum and it's very close to what I'm looking for.  I can customize it, but just needed a starting point.
Thanks again for taking the time to send me this,
I'm in Seattle, Washington and you're in New Zealand? Wow! I love the internet!
Judi Johnson

	-----Original Message----- 
	From: Susan Reid on behalf of Susan Reid 
	Sent: Sun 1/22/2006 9:33 PM 
	To: The Workplace Literacy Discussion List 
	Cc: 
	Subject: RE: [Workplace] Customer Service for ESL
	
	
	Hi Judi 
	 
	I don't know how helpful this will be to you 
	In the UK under their Skills for Life Strategy they have developed a lot of online materials for a whole range of occupations. They have 'embedded' literacy, language and numeracy skill development into these materials  
	Here is the url for the list of occupations 
	 
	http://www.dfes.gov.uk/readwriteplus/embeddedlearning/cfbtgeneralinfo.cfm
	 
	One of them Retail has got a module on customer Service - it is not necessarily specifically designed for ESL learners and will refer to the UK Literacy and ESOL Curricula which will be of no interest to you and there will be interesting cross cultural issues between the UK and the USS  but I thought the section might be useful as a starting point 
	http://www.dfes.gov.uk/readwriteplus/embeddedlearning/searchresults.cfm?setting=retail
	 
	We think the materials are great not only for content but also ideas and approaches. however we share the metric system used in the UK but hopefully that won't be an issue for Customer Service 
	 
	Hope it proves of some use  to you 
	 
	Susan Reid 
	Manager, Consultancy Services
	Workbase the New Zealand Centre for Workforce Literacy 
	www.workbase.org.nz
	www.nzliteracyportal.org.nz
	 

	
	
	
	 

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