[Workplace] Customer Service for ESLDavid Rosen djrosen at comcast.netThu Jan 26 10:40:08 EST 2006
Workplace and Workforce Colleagues, Susan, Thanks so much for your help. Everyone, I am finding it difficult to find workplace-contextualized curriculum and instruction materials for learners (not teachers) to use online. So far, I have eight online Web sites, only one of which is fairly comprehensive, the DfES embedded learning site that Susan Reid suggested. As I mentioned, I will post the compiled information back to this discussion list if I get enough items to make that worthwhile. Here are three ways you can help: 1) Send me the URLS of Web sites that meet these criteria: • online instruction/learning intended for adult learners (not teachers) • workplace contextualized (any industry or sector) basic skills (basic and secondary level skills and English language for immigrants ) 2) Suggest where to look for such materials. I have started to look at the: • (U.S.) National Institute for Literacy LINCSearch, using the Materials Search option. http://www.nifl.gov/lincs/search/search.html • (U.S.) National Institute for Literacy Workforce Education Special Collection, (under Workers/Learners) http://www.nifl.gov/lincs/ search/search.html • (Canadian) Applications of Working and Learning (AWAL) National Project http://awal.ca/about.asp • (Canadian) AlphaPlus Index to Web Resources http://alphaplus.ca/ opnhs/english/subjAuth.asp I haven't looked at: • (U.S.) National Institute for Literacy Discussion List Search (LINCSearch) • (Canadian) National Adult Literacy Database http://www.nald.ca/ 3) Suggest search terms. I wasn't familiar with "embedded" learning. I have been using "contextualized" and "work-related basic skills" . Do you have others to suggest that fit the above criteria? Maybe you are thinking "I sure would like to see such a list." Then please think of this as a project which you can help out with. The reward is that we will all have a better collection of these resources. David J. Rosen djrosen at comcast.net On Jan 25, 2006, at 10:21 PM, Susan Reid wrote: > David > I know there are other materials around - not necessarily as > comprehensive as the UK stuff but still very useful > The great thing about the UK embedded material is they keep on > tdeveloping more and more material > Will get back to you with more information > > Regards Susan > > > ________________________________ > > From: workplace-bounces at nifl.gov on behalf of Johnson, Judi > Sent: Thu 26/01/2006 9:31 a.m. > To: The Workplace Literacy Discussion List > Subject: RE: [Workplace] Customer Service for ESL > > > Thank you so very much for these links. I just looked through the > curriculum and it's very close to what I'm looking for. I can > customize it, but just needed a starting point. > Thanks again for taking the time to send me this, > I'm in Seattle, Washington and you're in New Zealand? Wow! I love > the internet! > Judi Johnson > > -----Original Message----- > From: Susan Reid on behalf of Susan Reid > Sent: Sun 1/22/2006 9:33 PM > To: The Workplace Literacy Discussion List > Cc: > Subject: RE: [Workplace] Customer Service for ESL > > > Hi Judi > > I don't know how helpful this will be to you > In the UK under their Skills for Life Strategy they have developed > a lot of online materials for a whole range of occupations. They > have 'embedded' literacy, language and numeracy skill development > into these materials > Here is the url for the list of occupations > > http://www.dfes.gov.uk/readwriteplus/embeddedlearning/ > cfbtgeneralinfo.cfm > > One of them Retail has got a module on customer Service - it is > not necessarily specifically designed for ESL learners and will > refer to the UK Literacy and ESOL Curricula which will be of no > interest to you and there will be interesting cross cultural issues > between the UK and the USS but I thought the section might be > useful as a starting point > http://www.dfes.gov.uk/readwriteplus/embeddedlearning/ > searchresults.cfm?setting=retail > > We think the materials are great not only for content but also > ideas and approaches. however we share the metric system used in > the UK but hopefully that won't be an issue for Customer Service > > Hope it proves of some use to you > > Susan Reid > Manager, Consultancy Services > Workbase the New Zealand Centre for Workforce Literacy > www.workbase.org.nz > www.nzliteracyportal.org.nz > > > > > > > > <winmail.dat> > ---------------------------------------------------- > National Institute for Literacy > Workplace Literacy mailing list > Workplace at nifl.gov > To unsubscribe or change your subscription settings, please go to > http://www.nifl.gov/mailman/listinfo/workplace
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