Have you visited the Provider Toolkit website, which has a section on
workplace-contextualized materials for learners 
http://www.thenetwork.co.uk/providertoolkit/


 

-----Original Message-----
From: workplace-bounces at nifl.gov [mailto:workplace-bounces at nifl.gov] On
Behalf Of David Rosen
Sent: 26 January 2006 15:40
To: The Workplace Literacy Discussion List
Subject: Re: [Workplace] Customer Service for ESL

Workplace and Workforce Colleagues,

Susan, Thanks so much for your help.

Everyone, I am finding it difficult to find workplace-contextualized
curriculum and instruction materials for learners (not teachers) to use
online.  So far, I have eight online Web sites, only one of which is
fairly comprehensive, the DfES embedded learning site that Susan Reid
suggested.  As I mentioned, I will post the compiled information back to
this discussion list if I get enough items to make that worthwhile.
Here are three ways you can help:

1) Send me the URLS of Web sites that meet these criteria:

	* online instruction/learning intended for adult learners (not
teachers)
	* workplace contextualized (any industry or sector) basic skills
(basic and secondary level skills and English language for immigrants )

2) Suggest where to look for such materials.

      I have started to look at the:

	* (U.S.) National Institute for Literacy LINCSearch, using the
Materials Search option. http://www.nifl.gov/lincs/search/search.html

	* (U.S.) National Institute for Literacy Workforce Education
Special Collection, (under Workers/Learners)  http://www.nifl.gov/lincs/
search/search.html

	* (Canadian) Applications of Working and Learning (AWAL)
National Project http://awal.ca/about.asp

	* (Canadian) AlphaPlus Index to Web Resources
http://alphaplus.ca/ opnhs/english/subjAuth.asp

      I haven't looked at:

	*  (U.S.) National Institute for Literacy Discussion List Search
(LINCSearch)

	*  (Canadian) National Adult Literacy Database
http://www.nald.ca/

3) Suggest search terms. I wasn't familiar with "embedded" learning.   
I have been using "contextualized" and "work-related basic skills" .   
Do you have others to suggest that fit the above criteria?

Maybe you are thinking "I sure would like to see such a list." Then
please think of this as a project which you can help out with.  The
reward is that we will all have a better collection of these resources.

David J. Rosen
djrosen at comcast.net



On Jan 25, 2006, at 10:21 PM, Susan Reid wrote:


> David

> I know there are other materials  around - not necessarily as 

> comprehensive as the UK stuff but still very useful The great thing 

> about the UK embedded material is they keep on tdeveloping  more and 

> more material Will get back to you with more information

>

> Regards Susan

>

>

> ________________________________

>

> From: workplace-bounces at nifl.gov on behalf of Johnson, Judi

> Sent: Thu 26/01/2006 9:31 a.m.

> To: The Workplace Literacy Discussion List

> Subject: RE: [Workplace] Customer Service for ESL

>

>

> Thank you so very much for these links.  I just looked through the 

> curriculum and it's very close to what I'm looking for.  I can 

> customize it, but just needed a starting point.

> Thanks again for taking the time to send me this, I'm in Seattle, 

> Washington and you're in New Zealand? Wow! I love the internet!

> Judi Johnson

>

> 	-----Original Message-----

> 	From: Susan Reid on behalf of Susan Reid

> 	Sent: Sun 1/22/2006 9:33 PM

> 	To: The Workplace Literacy Discussion List

> 	Cc:

> 	Subject: RE: [Workplace] Customer Service for ESL

> 	

> 	

> 	Hi Judi

> 	

> 	I don't know how helpful this will be to you

> 	In the UK under their Skills for Life Strategy they have

developed a 

> lot of online materials for a whole range of occupations. They have 

> 'embedded' literacy, language and numeracy skill development into 

> these materials

> 	Here is the url for the list of occupations

> 	

> 	http://www.dfes.gov.uk/readwriteplus/embeddedlearning/

> cfbtgeneralinfo.cfm

> 	

> 	One of them Retail has got a module on customer Service - it is

not 

> necessarily specifically designed for ESL learners and will refer to 

> the UK Literacy and ESOL Curricula which will be of no interest to you



> and there will be interesting cross cultural issues between the UK and



> the USS  but I thought the section might be useful as a starting point

> 	http://www.dfes.gov.uk/readwriteplus/embeddedlearning/

> searchresults.cfm?setting=retail

> 	

> 	We think the materials are great not only for content but also

ideas 

> and approaches. however we share the metric system used in the UK but 

> hopefully that won't be an issue for Customer Service

> 	

> 	Hope it proves of some use  to you

> 	

> 	Susan Reid

> 	Manager, Consultancy Services

> 	Workbase the New Zealand Centre for Workforce Literacy

> 	www.workbase.org.nz

> 	www.nzliteracyportal.org.nz

> 	

>

> 	

> 	

> 	

> 	

>

> <winmail.dat>

> ----------------------------------------------------

> National Institute for Literacy

> Workplace Literacy mailing list

> Workplace at nifl.gov

> To unsubscribe or change your subscription settings, please go to 

> http://www.nifl.gov/mailman/listinfo/workplace


----------------------------------------------------
National Institute for Literacy
Workplace Literacy mailing list
Workplace at nifl.gov
To unsubscribe or change your subscription settings, please go to
http://www.nifl.gov/mailman/listinfo/workplace