Hugh:

We have released Customer Service for Healthcare workers and are in the
final phase of releasing Customer Server for Hospitality Workers all for
VESL.

All our work in the Customer Service area and for that matter is designed
with a generic base and easily customized for other industries.

Also, one our partners has access to Retail ESL curriculum so we can most
likely do something fast and at lower cost.

Contact me if you prefer.

Thanks,

Barry Baer
President
Language Solutions, LLC
5655 Highlands Trail N.
Lake Elmo, MN 55042

Direct - (651) 773-3100
Toll Free - (877) 822-8578
Fax - (651) 773-5474

Email - barry at languagesolutionsllc.com
Web - www.languagesolutionsllc.com

* Let English on the Job Do the Work for You! 

-----Original Message-----
From: workplace-bounces at nifl.gov [mailto:workplace-bounces at nifl.gov] On
Behalf Of Hugh Cann
Sent: Thursday, April 13, 2006 12:39 PM
To: workplace at nifl.gov
Subject: [Workplace 163] Retail Training

Hi everyone,
 
New player, here.  We are a Hispanic social service agency in Southern
Chester County PA and have recently begun to develop a workplace skills
training program.  A local retailer contacted us to develop an ESL training
for floor employees who are not proficient in English.  Largely, its
directed at improving the employees ability to field questions from
customers about the locations of items or departments in the store.  Any
experience out there that would like to weigh in on this one?  
 
One interesting aspect is that the store wants the employees to understand
the English-language announcements over the speaker system, calls for
maintenance, code calls, etc.  Any ideas on how to do this one?  
 
Any ideas or help is appreciated.
 
Hugh Cann
Workplace Program Developer
La Comunidad Hispana
Kennett Square, PA
610-444-8308
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