Does anyone on this helpful listserv know of training materials targeted  at 
front-line supervisors in organizations with a high level of LEP  workers?  
I'm looking for training materials that are more tactical than  generic 
diversity training -- and that would complement a workplace ESL  program.  
 
This would include things such as:  
- Teach supervisors that LEP workers often don't use the the little  English 
they know, not because they don't want to, but because they're  
afraid/intimidated.
- Although workers may nod or say "yes," it does not always mean they  
understand.
- Show supervisors ways to encourage workers use their  English (e.g. ask LEP 
workers to repeat instructions, give  instructions, or answer the phone).
 
Thank you very much.
 
Nathalie Duval-Couetil, MBA, PhD
Purdue University
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