Yes, we do.

We have a training materials that are currently in use at hospitals and hotels.

Thanks,

Barry

-------------- Original message -------------- 
From: NatDuval at aol.com 

Does anyone on this helpful listserv know of training materials targeted at front-line supervisors in organizations with a high level of LEP workers?  I'm looking for training materials that are more tactical than generic diversity training -- and that would complement a workplace ESL program.  

This would include things such as:  
- Teach supervisors that LEP workers often don't use the the little English they know, not because they don't want to, but because they're afraid/intimidated.
- Although workers may nod or say "yes," it does not always mean they understand.
- Show supervisors ways to encourage workers use their English (e.g. ask LEP workers to repeat instructions, give instructions, or answer the phone).

Thank you very much.

Nathalie Duval-Couetil, MBA, PhD
Purdue University
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From: NatDuval at aol.com
Subject: [Workplace 492]  Cultural/ESL training for front-line supervisors?
Date: Mon, 4 Dec 2006 06:06:29 +0000
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