Barry, would you mind sharing a bit more about the front-line supervisor
training materials you're using in hospitals and hotels?
Are those materials available for other organizations to use or
purchase?
 
Nathalie, I have not seen any materials like this, but I have been very
interested in developing such a training module, 
as I've been working with LEP workers in the retail and food industries
who could really move up if their supervisors knew how to give them a
chance.
 
Nicole Ring
ESOL Customer Service Trainer & 
Support for Education & Employment Program Specialist
Montgomery County, Maryland
240.403.3600
nring at montgomeryworks.com

 

________________________________

	From: barry.baer at comcast.net [mailto:barry.baer at comcast.net] 
	Sent: Monday, December 04, 2006 8:16 AM
	To: The Workplace Literacy Discussion List
	Subject: [Workplace 493] Re: Cultural/ESL training for
front-line supervisors?
	
	
	Yes, we do.
	 
	We have a training materials that are currently in use at
hospitals and hotels.
	 
	Thanks,
	 
	Barry
	 

		-------------- Original message -------------- 
		From: NatDuval at aol.com 
		
		
		Does anyone on this helpful listserv know of training
materials targeted at front-line supervisors in organizations with a
high level of LEP workers?  I'm looking for training materials that are
more tactical than generic diversity training -- and that would
complement a workplace ESL program.  
		 
		This would include things such as:  
		- Teach supervisors that LEP workers often don't use the
the little English they know, not because they don't want to, but
because they're afraid/intimidated.
		- Although workers may nod or say "yes," it does not
always mean they understand.
		- Show supervisors ways to encourage workers use their
English (e.g. ask LEP workers to repeat instructions, give instructions,
or answer the phone).
		 
		Thank you very much.
		 
		Nathalie Duval-Couetil, MBA, PhD
		Purdue University

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://www.nifl.gov/pipermail/workplace/attachments/20061205/371d6f39/attachment.html