Nicole:

The supervisor training materials are for all industries.

The actual training materials are job specific with a new release of generic skills for all workers in an industries and any industry.

We can provide for free part of the supervisor materials and provide and educational discount on the workers materials.

Thanks,

Barry

-------------- Original message -------------- 
From: "Nicole Ring" <nring at montgomeryworks.com> 

Barry, would you mind sharing a bit more about the front-line supervisor training materials you're using in hospitals and hotels?
Are those materials available for other organizations to use or purchase?

Nathalie, I have not seen any materials like this, but I have been very interested in developing such a training module, 
as I've been working with LEP workers in the retail and food industries who could really move up if their supervisors knew how to give them a chance.

Nicole Ring
ESOL Customer Service Trainer & 
Support for Education & Employment Program Specialist
Montgomery County, Maryland
240.403.3600
nring at montgomeryworks.com

 


From: barry.baer at comcast.net [mailto:barry.baer at comcast.net] 
Sent: Monday, December 04, 2006 8:16 AM
To: The Workplace Literacy Discussion List
Subject: [Workplace 493] Re: Cultural/ESL training for front-line supervisors?



Yes, we do.

We have a training materials that are currently in use at hospitals and hotels.

Thanks,

Barry

-------------- Original message -------------- 
From: NatDuval at aol.com 

Does anyone on this helpful listserv know of training materials targeted at front-line supervisors in organizations with a high level of LEP workers?  I'm looking for training materials that are more tactical than generic diversity training -- and that would complement a workplace ESL program.  

This would include things such as:  
- Teach supervisors that LEP workers often don't use the the little English they know, not because they don't want to, but because they're afraid/intimidated.
- Although workers may nod or say "yes," it does not always mean they understand.
- Show supervisors ways to encourage workers use their English (e.g. ask LEP workers to repeat instructions, give instructions, or answer the phone).

Thank you very much.

Nathalie Duval-Couetil, MBA, PhD
Purdue University
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