Barry,

How can I obtain these materials?

Thank you,

Mary


> ----------

> From: 	workplace-bounces at nifl.gov on behalf of barry.baer at comcast.net

> Reply To: 	The Workplace Literacy Discussion List

> Sent: 	Monday, December 4, 2006 7:15 AM

> To: 	The Workplace Literacy Discussion List

> Subject: 	[Workplace 493] Re: Cultural/ESL training for front-line supervisors?

> 

> <<Message: [Workplace 492]  Cultural/...>><<File: ATT1257706.txt>>

> Yes, we do.

>  

> We have a training materials that are currently in use at hospitals and hotels.

>  

> Thanks,

>  

> Barry

>  

> 

> 	-------------- Original message -------------- 

> 	From: NatDuval at aol.com 

> 

> 

> 	Does anyone on this helpful listserv know of training materials targeted at front-line supervisors in organizations with a high level of LEP workers?  I'm looking for training materials that are more tactical than generic diversity training -- and that would complement a workplace ESL program.  

> 	 

> 	This would include things such as:  

> 	- Teach supervisors that LEP workers often don't use the the little English they know, not because they don't want to, but because they're afraid/intimidated.

> 	- Although workers may nod or say "yes," it does not always mean they understand.

> 	- Show supervisors ways to encourage workers use their English (e.g. ask LEP workers to repeat instructions, give instructions, or answer the phone).

> 	 

> 	Thank you very much.

> 	 

> 	Nathalie Duval-Couetil, MBA, PhD

> 	Purdue University

> 

> 

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